Easy Returns & Exchanges
Replacement
7-Day Hassle-Free Replacement
- Return defective/damaged items within 07 days for instant replacement
- Must include: Original box, all accessories, and proof of purchase (invoice/transaction ID)
Return Process:
- Notify Us: Call/WhatsApp 0524310152 or email support@laptopamazon.com
- Ship Back: Send to our Dubai warehouse (address provided upon request)
- Get Replacement: Same model or refund if unavailable
Conditions:
- Products must be in “as sold” condition (no physical damage/missing parts)
- Customer covers return shipping (we refund shipping for verified defects)
2. Refunds
Processing:
- Refunds issued via original payment method within 3 business days after inspection
- Deductions: AED 50 restocking fee for non-defective returns
Cancellations:
- Allowed within 4 hours of order placement via call/email
- No cancellations once order is processed
3. Warranty Coverage
30-Day Limited Warranty
- Covers hardware malfunctions (not physical damage/liquid spills)
- Battery guarantee: Minimum 80% health during warranty period
Claim Process:
- Contact 0524310152 with:
- Video/photos of the issue
- Proof of purchase
- Choose:
- Free replacement (if available)
- Prorated refund
Warranty Shipping:
- Customer pays outbound shipping; we cover return delivery
Why Buy From Us?
- Transparent Process: No hidden fees
- Quick Resolutions: Most replacements handled in 48 hours
- Dubai-Based Support: Local phone/WhatsApp assistance
